Hackford Master Subscription Terms

Effective date: 23 June 2026

These Master Subscription Terms apply to business customers only.

1. Who We Are

Hackford Data Ltd, company number 14973762, trading as Hackford ("Hackford", "we", "us" or "our") provides regulatory-intelligence software, data and related services.

Our registered office is 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB, United Kingdom.

Our contact email for contractual notices is dan.robinson@hackforddata.com.

2. Definitions

In these Terms:

"Affiliate" means an entity that directly or indirectly controls, is controlled by, or is under common control with a party.

"Agreement" means, as applicable, the Order, these Terms, the Data Use and Licensing Terms, the DPA, and any other document expressly incorporated into the Order.

"Applicable Law" means the laws, statutes, regulations and regulatory requirements that apply to a party or to the relevant use of the Services, including applicable UK data-protection and e-privacy laws.

"Authorised User" means a named individual authorised to access the Services under the Order.

"Business Day" means a day other than a Saturday, Sunday or public holiday in England when banks are open for business in London.

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or would reasonably be understood to be confidential, including non-public pricing, product, technical, business and data information.

"Customer", "you" or "your" means the customer entity identified in the Order.

"Customer Content" means data, files, records, materials or other content that you or your Authorised Users upload, submit, transmit, enter or otherwise provide to Hackford for processing through the Services, including watchlist names, descriptions, selected entities, customer-created classifications, notes, saved-search configurations and other information entered or supplied by the Customer through the Services. Customer Content does not include Hackford Data.

"Customer Personal Data" means personal data contained in Customer Content that Hackford processes on your documented instructions.

"Data Use and Licensing Terms" means Hackford's separate data-use and licensing terms identified in the Order or otherwise made available by Hackford, as updated in accordance with the Agreement.

"Documentation" means user, technical or product documentation that Hackford makes available for the Services.

"DPA" means Hackford's Data Processing Addendum identified in the Order or otherwise made available by Hackford.

"Fees" means the fees payable under the Order.

"Hackford Data" means data, records, search results, classifications, profiles, matches, relationship data, derived data, enrichment, exports, API responses, reports and other outputs made available by or through the Services. Hackford Data includes regulatory and third-party source information made available through the Services and Hackford's proprietary enrichment of that information.

"Order" means an order form, online order, statement of work or other ordering document accepted by both parties that describes the purchased package, users, fees, term, renewal, entitlements and other commercial terms.

"Platform" means Hackford's web-based platform, API and related product interfaces.

"Privacy Notice" means Hackford's privacy notice, currently available at https://hackforddata.com/privacy. The Privacy Notice is provided for information and does not form part of the Agreement.

"Services" means the Platform, Hackford Data, Documentation, support, exports, APIs and any related services identified in the Order.

"Subscription Term" means the initial subscription period and any renewal period set out in the Order.

"Terms" means these Master Subscription Terms.

"VAT" means value added tax and any similar sales or consumption tax.

3. Agreement Formation And Document Hierarchy

The Agreement is formed when you sign or otherwise accept an Order, click to accept these Terms, or access the Services after being given notice that these Terms apply.

The Order controls the purchased package, Authorised Users, Fees, Subscription Term, renewal, export allowances, API access, data-delivery arrangements and other entitlements.

If the documents forming the Agreement conflict, the following order of precedence applies:

1. the Order, including any special terms expressly stated to override these Terms;
2. the DPA, but only for the processing of Customer Personal Data on your documented instructions;
3. the Data Use and Licensing Terms, but only for use of Hackford Data and related outputs;
4. these Terms.

The Privacy Notice is not part of the Agreement and does not override these Terms, the Order, the DPA or the Data Use and Licensing Terms.

4. Provision Of The Services

Hackford will provide the Services with reasonable skill and care and substantially in accordance with the Order and Documentation.

Hackford does not provide a formal service-level agreement, uptime commitment or service-credit regime unless the Order expressly includes one.

Hackford may carry out maintenance, updates and operational changes to the Services. Where reasonably practicable, Hackford will try to minimise material disruption to paid customer access.

Hackford may change, add, remove or discontinue individual features where reasonably necessary, including for product improvement, operational reasons, security, legal compliance, data-quality reasons, third-party source changes or upstream source restrictions. Hackford will not materially reduce the purchased Services during the then-current Subscription Term without providing a reasonable remedy, such as materially equivalent functionality, a workaround, a pro-rata refund for the affected unused period, or a right to terminate the affected service.

Hackford may introduce new features from time to time, subject to the Agreement and any additional terms, notices or entitlement requirements notified before use. New features are not included as standard entitlements unless the Order, Documentation or Hackford's written notice expressly says so.

Hackford may provide beta, preview, experimental or early-access features. Those features may be changed or withdrawn at any time and are provided for evaluation unless the Order says otherwise.

5. Changes To These Terms

Hackford may update these Terms from time to time.

Material contractual changes will apply principally from the next renewal or from the start date of a new Order.

Hackford may apply changes earlier where reasonably necessary to comply with law, address security or misuse risk, or reflect upstream source restrictions. If an earlier change materially reduces your paid use of the Services during the current Subscription Term, Hackford will provide a reasonable remedy, such as materially equivalent functionality, a workaround, a pro-rata refund for the affected unused period, or a right to terminate the affected service.

6. Authorised Users, Accounts And Credentials

Access is limited to the number and type of Authorised Users stated in the Order.

Each Authorised User account is for one named individual. You must not share accounts, pool logins, use generic shared accounts, or allow anyone other than the named Authorised User to access the Services through that account.

Hackford may replace or reassign named users at your reasonable written request, provided that accounts are not shared and the replacement or reassignment is not used to avoid the named-user limits in the Order.

You are responsible for:

1. selecting and managing your Authorised Users;
2. ensuring that Authorised Users comply with the Agreement;
3. keeping passwords, API keys, access tokens and other credentials secure;
4. promptly disabling access for anyone who no longer needs it or is no longer authorised;
5. all activity carried out using your accounts and credentials, except to the extent caused by Hackford's breach of the Agreement.

API keys and tokens must be treated as confidential credentials and must not be placed in client-side code, public repositories, shared spreadsheets or other insecure locations.

7. Fees, VAT, Invoicing And Late Payment

You must pay the Fees in accordance with the Order and any valid invoice issued by Hackford.

Unless the Order says otherwise, Fees are exclusive of VAT and payable in pounds sterling.

Hackford may invoice as stated in the Order. If the Order does not state invoice timing or payment terms, invoices are payable within 14 days of the invoice date.

If any undisputed amount is overdue, Hackford may:

1. charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, or any lower amount stated in the Order;
2. recover reasonable costs of collection;
3. suspend access to the Services after reasonable notice, unless immediate suspension is reasonably necessary because of payment fraud, chargeback risk or similar misuse.

You must raise any good-faith invoice dispute promptly and pay any undisputed part of the invoice by the due date.

Fees are non-refundable except as expressly stated in the Agreement or required by law.

8. Subscription Term And Renewal

The Agreement starts on the start date stated in the Order or, if none is stated, when Hackford first makes the paid Services available to you.

The Subscription Term is stated in the Order.

Renewal is governed by the Order. If the Order says renewal is automatic, the subscription renews as stated in the Order unless either party gives notice of non-renewal in accordance with the Order. If the Order is silent, there is no automatic renewal and the subscription expires at the end of the Subscription Term unless the parties agree a renewal.

Hackford may change Fees or commercial entitlements for a renewal term by giving notice before renewal or by setting them out in a renewal Order.

9. Suspension

Hackford may suspend or restrict access to all or part of the Services where Hackford reasonably believes that:

1. your use of the Services breaches the Agreement or Applicable Law;
2. your use creates a security, availability, performance, legal, privacy, data-licensing or third-party rights risk;
3. your accounts or credentials have been compromised or are being misused;
4. an undisputed amount is overdue after reasonable notice;
5. suspension is required by law, regulator request, court order, third-party source condition or upstream source restriction.

Hackford will give prior notice where reasonably practicable. Hackford may suspend immediately where necessary to address urgent risk.

Hackford will restore access when the reason for suspension has been resolved, unless the Agreement has been terminated.

10. Customer Responsibilities

You must:

1. use the Services only for your internal business purposes and in accordance with the Agreement;
2. comply with Applicable Law, including applicable data-protection, direct-marketing and e-privacy laws;
3. ensure that you have a lawful basis for any use of personal data obtained through the Services;
4. provide any notices and honour any rights, objections, suppressions and opt-outs required for your use of Hackford Data;
5. use Hackford Data only within the entitlements, export allowances and permitted use stated in the Order and the Data Use and Licensing Terms;
6. check important decisions against current authoritative sources, including the relevant official register where regulatory status, permissions, authorisation, disciplinary history or other current regulatory facts are material;
7. not present Hackford Data as legal, regulatory, financial, investment or other professional advice;
8. not state or imply that Hackford, any regulator or any third-party source endorses you, your products or your services;
9. not reproduce regulator logos or make representations for or on behalf of any regulator;
10. not knowingly use Hackford Data in a misleading, defamatory, unlawful or discriminatory way;
11. not resell, sublicense, publish, distribute or make Hackford Data available to third parties except as expressly permitted by the Order or the Data Use and Licensing Terms;
12. not use substantial Hackford Data, bulk exports or Hackford's non-public methods to build or maintain a product that materially substitutes for Hackford. This does not prohibit ordinary internal analysis, ordinary internal models, CRM enrichment, or comparison of Hackford Data with other data sources for your own internal business purposes;
13. not scrape, crawl, bulk extract, probe or load-test the Services except as expressly permitted in the Order or Documentation;
14. not attempt to bypass export limits, rate limits, usage controls, authentication, entitlement checks or other technical restrictions;
15. not reverse engineer, decompile or attempt to derive source code, non-public data models, matching methods or classification methods from the Services, except to the extent such restriction is not permitted by law.

11. Customer Content

As between the parties, Customer Content remains your property.

You grant Hackford a non-exclusive licence to host, copy, process, transmit, display and otherwise use Customer Content as necessary to provide, secure, maintain and support the Services and perform the Agreement.

You are responsible for Customer Content and must ensure that:

1. you have all rights and permissions required to provide it to Hackford;
2. it is accurate enough for the purpose for which you provide it;
3. it does not infringe third-party rights;
4. it is not unlawful, malicious or harmful;
5. providing it to Hackford and using it with the Services complies with Applicable Law.

You must not upload special-category personal data, criminal-offence data, children's data, payment-card data or other unusually sensitive personal data unless expressly agreed by Hackford in writing.

12. Confidentiality

Each party must keep the other party's Confidential Information confidential and use it only to perform or receive the benefit of the Agreement.

A party may disclose Confidential Information:

1. to its employees, contractors, officers, professional advisers and Affiliates who need to know it and are bound by confidentiality obligations;
2. where required by law, a court, a regulator or a competent authority;
3. with the disclosing party's prior written consent.

Confidential Information does not include information that is publicly available without breach of the Agreement, already lawfully known to the recipient, lawfully received from a third party without confidentiality restriction, or independently developed without use of the disclosing party's Confidential Information.

These confidentiality obligations continue for five years after termination, and indefinitely for trade secrets and highly sensitive non-public technical or security information.

13. Intellectual Property

Hackford and its licensors own all rights in the Services, Platform, Documentation, Hackford Data, database compilation, data models, classifications, taxonomy, matching methods, scoring, derived data, proprietary enrichment, software, APIs, designs, workflows and know-how.

Third-party sources retain their rights in underlying regulatory, company, public-source and third-party information.

Customer Content remains your property, subject to the licence granted to Hackford in these Terms.

Except for the limited rights expressly granted in the Agreement, no rights are transferred or licensed to you.

If you provide feedback, suggestions or improvement ideas, Hackford may use them without restriction or payment to you, provided Hackford does not disclose your Confidential Information in doing so.

14. Data Protection

Each party must comply with Applicable Law relating to personal data.

Hackford acts as an independent controller when it collects, compiles, enriches, classifies and makes available Hackford Data, including business contact information and professional information in the Hackford database.

You act as an independent controller for your own use of Hackford Data, including any export, CRM import, marketing, sales, recruitment, compliance, diligence, analytics or other downstream use. You are responsible for your own lawful basis, transparency notices, suppression lists, opt-outs, data-subject rights handling and marketing-law compliance.

The parties do not act as joint controllers in relation to Hackford Data unless an Order expressly says otherwise.

The DPA applies only where Hackford processes Customer Personal Data on your documented instructions. In that case, you are the controller and Hackford is the processor for that Customer Personal Data. The DPA does not apply to Hackford Data merely because Hackford Data contains personal data.

Hackford's Privacy Contact is Daniel Robinson at dan.robinson@hackforddata.com. The Privacy Notice is linked for information only and is not part of the Agreement.

15. Warranties And Disclaimers

Each party warrants that it has authority to enter into the Agreement.

Hackford warrants that it will provide the Services with reasonable skill and care.

Hackford Data is provided for information only. It may be incomplete, delayed, inaccurate, wrongly matched, wrongly classified, out of date, unavailable for some firms or people, or affected by changes in source data, source availability or Hackford's processing methods.

The Services and Hackford Data do not constitute legal, regulatory, financial, investment, tax, accounting or other professional advice. You remain responsible for your own decisions, checks, compliance analysis and professional judgement.

Important decisions must be checked against current authoritative sources. In particular, Hackford should not be treated as a substitute for the official FCA Register, SEC source materials, Companies House records or other relevant source authority.

Except as expressly stated in the Agreement, the Services and Hackford Data are provided "as is" and "as available". Hackford does not warrant that the Services will be uninterrupted or error-free, that all data will be accurate or complete, that any particular data source will remain available, or that the Services will meet your particular requirements or produce any particular commercial outcome.

All implied warranties, conditions and representations are excluded to the fullest extent permitted by law.

16. Customer Indemnity

You must indemnify Hackford against losses, damages, liabilities, costs and expenses, including reasonable legal fees, arising from any third-party claim caused directly by:

1. unlawful or infringing Customer Content;
2. deliberate or material unauthorised redistribution or resale of Hackford Data;
3. your unlawful use of Hackford Data.

Hackford must notify you promptly of an indemnified claim, provide reasonable cooperation, and not settle the claim in a way that admits liability on your behalf without your consent, not to be unreasonably withheld or delayed.

The aggregate liability under this indemnity is capped as set out in clause 17.

17. Liability

Nothing in the Agreement limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited or excluded.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, opportunity, anticipated savings, or wasted management time, whether arising in contract, tort, negligence, breach of statutory duty or otherwise.

For the purposes of this clause, "Annual Fees" means:

1. if liability arises before the first anniversary of the relevant Order, the Fees paid or payable under that Order for its first 12 months; or
2. otherwise, the Fees paid or payable under the relevant Order for the 12 months preceding the first event giving rise to liability.

Subject to the paragraphs above and below, each party's total aggregate liability arising out of or in connection with the Agreement is limited to the Annual Fees.

Your total aggregate liability under the customer indemnity in clause 16 is limited to two times the Annual Fees.

The liability caps do not limit your obligation to pay Fees.

18. Termination

Either party may terminate an Order if the other party commits a material breach and, where the breach can be remedied, fails to remedy it within 10 Business Days after written notice requiring remedy.

Hackford may terminate an Order immediately by written notice if:

1. you materially exceed or bypass entitlements, export limits, access restrictions or API limits;
2. you unlawfully redistribute, resell, publish or disclose Hackford Data;
3. continued provision of the Services would create a material legal, security, data-protection, third-party rights or upstream source restriction risk;
4. an undisputed amount remains overdue after suspension and reasonable notice;
5. you become insolvent, cease trading, enter administration or liquidation, or suffer an equivalent event.

You may terminate an Order if Hackford materially reduces the purchased Services during the Subscription Term without providing a reasonable remedy.

Termination or expiry of one Order does not automatically terminate any other Order unless the relevant Order says so.

19. Consequences Of Termination Or Expiry

On termination or expiry of an Order:

1. your right to access the affected Services ends;
2. all unpaid Fees for the period up to termination become due;
3. each party must return or delete the other party's Confidential Information on reasonable request, except for copies retained in legal, regulatory, accounting, archival or backup records;
4. your rights to use Hackford Data after termination are governed by the Order and the Data Use and Licensing Terms;
5. Hackford will handle Customer Personal Data in accordance with the DPA where the DPA applies;
6. clauses intended to survive will continue, including confidentiality, intellectual property, data-use restrictions, data protection, disclaimers, indemnities, liability, payment obligations, consequences of termination, governing law and jurisdiction.

20. Force Majeure

Neither party is liable for delay or failure to perform obligations, other than payment obligations, caused by events beyond its reasonable control. This includes failures or changes affecting telecommunications, hosting, internet services, utilities, regulators, public registers, data sources, third-party providers, labour disputes, epidemic, pandemic, war, civil unrest, natural disaster, government action or changes in law.

The affected party must take reasonable steps to reduce the effect of the event and resume performance.

21. Assignment And Subcontracting

You may not assign, transfer or novate the Agreement without Hackford's prior written consent, not to be unreasonably withheld or delayed.

Hackford may assign, transfer or novate the Agreement to an Affiliate or in connection with a merger, reorganisation, sale of business or sale of substantially all relevant assets, provided the assignee assumes Hackford's obligations under the Agreement.

Hackford may use subcontractors to provide the Services, but remains responsible for its obligations under the Agreement. Sub-processors for Customer Personal Data are addressed in the DPA where the DPA applies.

22. Notices

Notices under the Agreement must be in writing and sent to the notice details stated in the Order. If no notice details are stated for Hackford, notices must be sent to dan.robinson@hackforddata.com and Hackford's registered office.

Notices may be sent by email, hand delivery, recorded post or other method stated in the Order.

Email notices are deemed received at the time of transmission unless the sender receives an automated delivery-failure notice, provided that notices sent outside 9.00 am to 5.00 pm on a Business Day are deemed received at 9.00 am on the next Business Day.

Postal notices are deemed received two Business Days after posting within the United Kingdom, or five Business Days after posting internationally.

23. Entire Agreement

The Agreement constitutes the entire agreement between the parties about its subject matter and replaces all prior discussions, proposals, representations, statements and understandings about that subject matter.

Each party acknowledges that it has not relied on any statement, representation, assurance or warranty that is not set out in the Agreement.

Nothing in this clause limits or excludes liability for fraud or fraudulent misrepresentation.

24. Severance, Waiver And Third-Party Rights

If any provision of the Agreement is invalid or unenforceable, the remaining provisions continue in effect.

A failure or delay in enforcing the Agreement is not a waiver of the relevant right.

No one other than the parties and their permitted assignees has any right to enforce the Agreement.

25. Governing Law And Courts

The Agreement and any dispute or claim arising out of or in connection with it are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.