Last updated: 29 May 2025
These terms and conditions (the "Terms") set out the legal agreement between Hackford Data Ltd (company number 14973762) trading as Hackford ("Hackford", "we", "our" or "us") and the client entity that purchases a subscription or otherwise accesses the Hackford platform ("you" or "your").
Your use of the Hackford platform, any associated application programming interface (API), and any data, analytics or other information supplied through them (together, the "Services") is conditional on your acceptance of and compliance with these Terms and the documents expressly referred to in them, in particular our Privacy & Data Policy (the "Privacy Policy").
Important – please read carefully: By clicking "Create account", signing an Order, or otherwise using the Services you agree to be bound by these Terms. If you do not agree, you must not use the Services.
Unless the context requires otherwise:
Hackford Data Ltd is a company registered in England and Wales under company number 14973762. You can contact us at dan.robinson@hackforddata.com.
These Terms, the Privacy Policy and the Order (together, the "Agreement") constitute the entire agreement between you and us in relation to the Services and supersede all prior understandings. Each party acknowledges that it has not relied on any statement or representation not set out in the Agreement and waives all rights arising from any such statement or representation (unless made fraudulently).
If there is any inconsistency between these Terms and the Privacy Policy as regards the processing of personal data, the Privacy Policy prevails. In all other respects, these Terms prevail.
We may vary these Terms or the Privacy Policy by giving you written notice. The updated version will take effect forty-five (45) days after the date of our notice (the "Effective Date").
If you do not wish to accept the updated terms, you may cancel your Subscription by giving us at least thirty (30) days' written notice before the Effective Date – in other words, you have a 15-day window from receiving our notice to decide. If we do not receive such notice, you will be deemed to have accepted the changes and the updated terms will bind you from the Effective Date.
Your Subscription may be:
You can start, upgrade, downgrade or cancel your Subscription at any time in the in-platform account settings. Cancellation takes effect at the end of the current billing period, and no further Fees will be charged.
You must pay the fees set out in the Order (the "Fees") in accordance with the payment frequency and method stated. Fees are exclusive of VAT and payable in pounds sterling.
If any invoiced amount is not received by the due date, we may (i) charge interest at eight percent per annum above the Bank of England base rate; and/or (ii) suspend access to the Services until all overdue amounts are paid.
We may increase the Fees on renewal by giving you at least thirty (30) days' notice.
Subscriptions cannot be paused and Fees are non-refundable except as expressly stated in these Terms.
Each named user account (a "User Account") is personal to the individual employee of your organisation named in the Order. You must ensure that login credentials are kept secure and not shared. You are responsible and liable for all acts and omissions of your Users. Additional or replacement User Accounts may incur extra Fees. Except where expressly permitted in an Order, automated or programmatic access (including scraping) is prohibited. Use of the API is subject to any separate API terms referenced in the Order.
Suspension for risk. We may suspend or throttle your (or any User's) access to the Services immediately on notice if (a) we reasonably believe your use breaches the Agreement or Applicable Law, or (b) your integration threatens the security, performance or availability of the Services. We will lift the suspension once the underlying issue is remedied.
Subject to payment of the Fees and compliance with the Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence during your Subscription to:
Privacy use – Where the Data contains personal data, you must use it only in accordance with the Privacy Policy and Applicable Law (including the direct-marketing conditions set out at section 3 of the Privacy Policy).
If you upload, transmit or otherwise provide any data, content or materials to the Services ("Customer Content"): (a) you warrant that you have all necessary rights to do so and that the Customer Content is lawful and non-infringing; and (b) you indemnify Hackford against all losses, damages and costs (including reasonable legal fees) arising from any third-party claim that the Customer Content infringes their rights or otherwise breaches Applicable Law.
On termination all licences end immediately and you must delete all Data in your possession or control (save for copies required by law or archived in routine backups).
Certain Data originates from regulators such as the Financial Conduct Authority ("FCA") or other third-party sources. Without prejudice to clause 7 you must not:
FCA licence flow-down. Your use of the Data must at all times comply with the conditions imposed on us by the FCA (the key points are summarised above). Breach of this clause entitles Hackford to terminate the Agreement immediately on written notice.
All intellectual property rights in the Services (including the Data) are and remain owned by Hackford or its licensors. Except for the limited licence granted in clause 7, nothing in the Agreement transfers any intellectual property rights to you.
Feedback licence. If you choose to submit comments, ideas or suggestions regarding the Services ("Feedback"), you grant Hackford a perpetual, worldwide, royalty-free, sublicensable licence to use and exploit the Feedback in any manner without obligation to you.
Each party shall keep the other's Confidential Information secret and shall not disclose it except (i) to its employees, officers, advisers or Affiliates who need to know it and are bound by confidentiality obligations; or (ii) as required by law or a competent regulatory authority. Neither party shall use the other's Confidential Information for any purpose other than to exercise its rights and perform its obligations under the Agreement. These obligations survive for five (5) years after termination (or, for trade secrets, indefinitely).
Each party shall comply with Applicable Law relating to the processing of personal data.
For personal data contained in the Data supplied by Hackford, Hackford acts as an independent controller. You are an independent controller in respect of your own processing of that personal data and must: (a) comply with the Privacy Policy; (b) provide all necessary notices and obtain all necessary permissions; and (c) honour any data-subject rights requests you receive in connection with your use of the Data.
If you upload or otherwise provide Customer Content that includes personal data and instruct Hackford to process it on your behalf, the parties agree that you are the controller and Hackford is the processor. The Data Processing Addendum in Schedule 1 (the "DPA") is incorporated into and forms part of this Agreement and applies to such processing in accordance with Article 28 UK GDPR.
Each party warrants that it has the right and authority to enter into the Agreement. We warrant that we will provide the Services with reasonable skill and care and that we have the right to provide the Data to you as an information source.
No-advice disclaimer. The Data and any insights, commentary or other information supplied via the Services are provided for general information only and do not constitute legal, regulatory, financial or other professional advice. You remain solely responsible for any decisions or actions taken based on such information.
Beta features. Any feature identified as "beta", "preview" or similar is provided "as available" without warranty, may be changed or withdrawn at any time, and is excluded from any uptime or support commitments.
No other warranties. Except as expressly set out in the Agreement, the Services are provided "as is" and all implied warranties, conditions and representations (including fitness for a particular purpose, non-infringement and accuracy) are excluded to the fullest extent permitted by law.
Nothing in the Agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded by law. Subject to the foregoing, neither party shall be liable (whether in contract, tort, negligence or otherwise) for any loss of profits, sales, revenue, business, goodwill or data, business interruption, or any indirect or consequential loss. Subject to the previous sentences, each party's total aggregate liability arising out of or in connection with the Agreement in any twelve-month period shall not exceed the greater of (a) the total Fees paid by you in that period; and (b) £3,000.
Limitation period. To the fullest extent permitted by law, any claim or cause of action arising out of or in connection with the Agreement must be commenced within twelve (12) months after the claimant became aware, or ought reasonably to have become aware, of the relevant facts; otherwise such claim or cause of action is permanently barred.
The Agreement starts on the Start Date specified in the Order and continues for the duration of your Subscription unless terminated earlier in accordance with this clause. Either party may terminate the Agreement immediately by written notice if the other party commits a material breach that (if capable of remedy) is not remedied within ten (10) Business Days of notice. You may cancel your Subscription at any time via the Platform's account settings; cancellation takes effect at the end of the current billing period and no further Fees will be charged. Termination does not affect any accrued rights or obligations, and provisions intended to survive (including clauses 7-13) shall continue in force.
Neither party shall be liable for any delay or failure to perform its obligations (except payment obligations) caused by events beyond its reasonable control, including industrial disputes, epidemics, natural disasters, or failures of telecommunications or internet services.
Neither party may assign, transfer or otherwise deal with any of its rights or obligations under the Agreement without the prior written consent of the other party (not to be unreasonably withheld), except that Hackford may assign the Agreement to an Affiliate or in connection with a merger or sale of assets.
Notices under the Agreement must be in writing and delivered by hand, pre-paid post or email to the address or email set out in the Order (or any updated address notified in accordance with this clause). A notice is deemed received: (i) if delivered by hand, on signature of a delivery receipt; (ii) if posted, at 9 a.m. on the second Business Day after posting; and (iii) if sent by email, at the time of transmission or, if that time is outside business hours at the recipient's location, at 9 a.m. on the next Business Day. For this purpose, "business hours" means 9 a.m. to 5 p.m. Monday to Friday on a day that is not a public holiday in the place of receipt.
This DPA forms part of the Agreement and applies where Hackford processes Customer Content that contains personal data on your behalf.
Capitalised terms used but not defined in this DPA have the meanings given in the Agreement or the UK GDPR. "Customer Personal Data" means personal data contained in the Customer Content. "Sub-processor" means any third party engaged by Hackford to process Customer Personal Data.
| Item | Description |
|---|---|
| Subject-matter & duration | Processing Customer Personal Data for the term of the Agreement to provide the Services. |
| Nature & purpose | Hosting, storage, retrieval, transmission and other processing necessary to provide, maintain and secure the Platform and related support. |
| Types of personal data | Whatever categories you upload (typically business contact details and compliance notes). |
| Categories of data subjects | Your employees, clients, prospects and other business contacts. |
Hackford shall:
You authorise Hackford to use Sub-processors listed at https://hackforddata.com/subprocessors (or successor URL). Hackford will impose data-protection terms on any Sub-processor that are no less protective than this DPA and will remain liable for their acts and omissions. Hackford will notify you of any intended new Sub-processor at least ten (10) days in advance; you may object on reasonable data-protection grounds.
Hackford will implement and maintain appropriate technical and organisational measures designed to protect Customer Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Taking into account the nature of the processing, Hackford will assist you (at your reasonable cost) with: (a) fulfilling data-subject requests; (b) data-protection-impact assessments; and (c) consultations with supervisory authorities, in each case as required by Articles 32-36 UK GDPR.
Hackford will notify you without undue delay after becoming aware of a personal-data breach affecting Customer Personal Data and will provide information reasonably required to meet your breach-notification obligations.
Upon termination of the Agreement, Hackford will delete all Customer Personal Data (including copies) or, if requested within thirty (30) days, return it in a commonly-used format, unless UK law requires retention.
Hackford shall not transfer Customer Personal Data outside the UK (or, if applicable, the EEA) unless it ensures the transfer complies with Chapter V UK GDPR (e.g., by using the ICO's International Data Transfer Addendum or another lawful mechanism).
Hackford will make information available to demonstrate compliance with this DPA and allow for and contribute to reasonable audits conducted by you or your designated auditor, provided that: (i) at least thirty (30) days' notice is given; (ii) audits occur no more than once per year; and (iii) you reimburse Hackford's reasonable costs.
If this DPA conflicts with any other part of the Agreement, this DPA prevails to the extent of the conflict with respect to the processing of Customer Personal Data.